We want every letter to feel like a small event in your week. If it doesn't, here's how we make it right.

Our Guarantee

Your happiness is what we care about most. If something isn't right, tell us and we'll do our best to help. Refunds are considered case by case, and once approved, we return the amount to your original payment method within 7 to 10 business days.

Full Refund, First 30 Days

If Inkwell Offline isn't for you, let us know within 30 days of your subscription starting and we'll refund you in full. No reason required, though we always welcome the feedback. Any letters already delivered are yours to keep. One note: refunds aren't automatic when you reach out to stop, so please tell us clearly that you'd like a refund.

Prorated Refunds, After 30 Days

Once the 30-day window closes, you can still request a prorated refund for up to 90 days from the day your subscription began. We'll refund the portion covering the letters we haven't mailed yet, and you keep everything already sent.

After 90 days, your subscription is considered fulfilled and is no longer eligible for a refund. You'll still receive every one of your 24 letters.

Missing or Damaged Letters

A lost or damaged letter isn't a refund situation; it's a fix-it situation. We'll replace the letter or add one to the end of your subscription, at no cost to you. Just reach out.

How to Request a Refund

Refunds on gift subscriptions are issued to whoever made the purchase, using the original payment method. If you received Inkwell Offline as a gift and something's wrong, tell us and we'll make it right with the letters themselves.

Gift Subscriptions

Email stacie@inkwelloffline.com with the name and email on the order. We may ask you to confirm your mailing address or, for a damaged letter, share a photo. Please allow 1 to 3 business days for a reply, and up to 7 to 10 business days for an approved refund to land back on your card.